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As of June 2022, guests who live in the United States can purchase travel insurance while booking an Airbnb reservation.
Adding insurance while booking
You’ll be given the option to add travel insurance on the checkout page when making your Airbnb booking. Before you do, be sure to review the details of the insurance plan being offered and what’s covered to make sure it’s right for you.
Shortly after your reservation is confirmed, you’ll get an email confirming your insurance purchase and providing a copy of your insurance policy. That email will also include a link to your insurance coverage overview page, which is where you can cancel your plan, start a claim, and more.
What the plan covers
The Generali travel insurance plan includes:
- Trip cancellation: Get reimbursed for up to 100% of your non-refunded Airbnb reservation cost if you cancel for a covered reason, such as: iIllness or injury, flight cancellations and delays due to weather, or mandatory evacuations due to weather.
- Travel delay: Get reimbursed for certain additional expenses you incur because your trip is delayed for 12 hours or more for a covered reason, such as: flight delays, passport theft, or adverse weather.
- Medical: Get reimbursed for doctor-ordered medical services during your trip, such as: hospital services, ambulance services, and prescription medicines.
- Baggage: Get reimbursed for lost, stolen, or damaged baggage, lost, stolen, or damaged travel documents, and unauthorized use of credit cards during your trip.
The plan also comes with other coverages and perks, like 24/7 emergency and travel assistance services. With just a phone call, you can get help with anything from a medical referral to a restaurant recommendation.
Canceling your plan
US residents outside of Indiana can cancel their travel insurance plan within 10 days of purchase for a full premium refund. Residents in Indiana can cancel within 30 days of purchase. Please note that you can’t cancel your plan after you’ve departed on your trip or started a claim, even if you’re within your cancellation period.
To cancel your plan, just go to your coverage overview page and select Cancel policy.
Filing a claim
Claims are handled by Generali from start to finish. You can start a claim by going to your coverage overview page and selecting Start a claim or by contacting Generali directly.
How to get help
If you have questions about your plan, need help with a claim, or want travel assistance, contact Generali customer support by calling (866) 757-0010 or emailing firstname.lastname@example.org. For medical and travel emergencies, call (877) 243-4135.
If you don’t live in the US, you can consider purchasing travel insurance outside of Airbnb directly through a travel insurance company’s website, or by shopping around on a comparison site.
The travel insurance plan described in this article is offered by Airbnb Insurance Agency LLC, 222 Broadway, Floor 26, New York, N.Y. 10038, (California license number 6001912), which is licensed as an insurance agency in all states of the U.S. and the District of Columbia, and underwritten by Generali US Branch (NAIC #11231) of New York, N.Y. Generali US Branch operates in the following jurisdictions under these names: California: Generali Assicurazioni Generali S.P.A. (U.S. Branch); Colorado: Assicurazioni Generali – (U.S. Branch); Oregon: Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice; Virginia: The General Insurance Company of Trieste and Venice – (U.S. Branch). The insurance policy benefits and services are described on a general basis and are subject to certain conditions and exclusions.